The Technix Computer Corp recently finished construction of a customer service phone center in New Dehli, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix hired 55 computer experts as online phone agents, and a training session is underway. Tech specialists and call center specialists from the U.S. have flown to India to train the new Indian employees. Hank Patelli, senior manager of a Technix phone center in Michigan, will oversee the New Delhi center for 6 months until a local manager is hired and trained to replace him.After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked tech knowledge bc none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
Remind the American employees that the Indians may be showing respect by remaining silent T/F

Answers

Answer 1

Answer:

Answer:

True

Explanation:

American employees are not considering the cultural differences with India, and how a new employee is probably expected to behave according to Indian culture.

American culture or really any western culture (North and South America, most of Europe and Australia + NZ) tends to be much more open. But we are really a minority of the world's total population, about 20% only. On the other side, Asian cultures are much more rigid and structured, and respect is very important to them.

Probably remaining silent is a way of showing respect, at least during the first time that they meet strangers.

Related Questions

2 __________is associated with participative management background.a. Lewin c. Likert b. Eric d. Leavitt
Under the __________ system the number of choices in the market is directly related to government involvement in markets
The presence of which the following on a credit report will indicate high risk to a lender?a. a credit card b. a delinquency c. a credit inquiry d. the debt-to-income ratio
For a segmentation strategy to be successful, the customers in the segment must react similarly and positively to a firm's offering, corresponding to which of the following criteria for evaluating segment attractiveness?
Certain brand names, such as Kleenex and Rollerblade, fear they could become _________, because they are so commonly identified with a specific product category that consumers use these names to refer to any product in that category regardless of the manufacturer.

Open-market operations involve _____ and _____ securities to influence the money supply. a. investing, selling
b. buying, borrowing
c. buying, selling

Answers

Open market operations involve buying and selling securities to influence the money supply. The correct answer is C.

Correct answer: C. buying and selling

The securities that are being bought and sold are government securities. Government securities are bonds or other financial certificates sold by the government. As Investopedia explains in regard to "open market operations," the purchase of government securities brings money into the banking system, stimulating growth by stimulating the money supply. The selling of government securities does the opposite, contracting the economy. The Federal Reserve uses open market operations to adjust and monitor the federal funds rate -- in other words, the interest rate at which banks borrow from each other.

Criticism is hurtful because it makes one feel as if

Answers

makes one feel as if one did alot wrong
normally criticism highlights the bad but not the good
this makes the person feel as if everything they do it wrong and they are no good (feel free to expand)

Criticism is hurtful because it makes one feel as if what they did originally wasn't good enough or what they did was horrible or not accepted for what it was

What is the business model of Brainly? how can make money from users

Answers

When ever users make new accounts , use brainly or access it there is money going into to system.

It's a corporate thing to deal with. the money simply comes from the civil service of the community.

I really hope that this helps you out a lot.

the company gets money from Venture Capital/ Private Equity

According to the article by Brooks, successful entrepreneurs are most interested in

Answers

personal fulfillment.

What keeps foreign exchange quotes in two different countries in line with each other?a. Cross rates
b. Forward rates
c. Arbitrage
d. Spot rates

Answers

The right answer for the question that is being asked and shown above is that: "b. Forward rates." The idea that keeps foreign exchange quotes in two different countries in line with each other is that of b. Forward rates

For the insured, insurance is fundamentally a form of:a. tax
b. premium
c. profit
d. security

Answers

For the insured, insurance is fundamentally a form of security or protection from financial loss. The answer among the options given above is letter "D" or "D. security". I hope this helps you on your assignment. You're welcome!

Other Questions

The difference between a secured loan and an unsecured loan is blank

A business’ efforts to sustain the planet and their participation in ecological movements are part of a firm’s ________. Select one:a. free enterprise system b. stakeholder responsibilities c. factors of production d. social responsibility

Which of the following types of advertising is the most difficult for consumers to ignore?a. Sales promotions b. Press releases c. Product placement d. TV commercials

According to the video, what are some decisions that Architects make? Check all that apply. how much money a building will be worth when finished what traffic patterns people will follow how people will feel when they enter or leave a building how many laborers are needed for a project where to put doors, walls, and windows what building materials to use which people will be allowed to enter a building