A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which Six Sigma analytical tool would be most helpful to management here?

Answers

Answer 1

Answer:

Pareto chart is the Sigma Analytical tool which is used for management.

Explanation:

It is a chart or a graph that is used to represent defects and their cumulative so that analyses can indicate areas that need improvements or changes. It also indicates the statistical occurrence of these defects and their impact. It can be applied in different areas that deals with data and data analysis such as communicating data with others and where there are many problems but one wishes to focus on the most significant.

Specifically to the question the problems have been identified and isolated, therefore this tool can be used to analyse data of the already identified problems, the frequency of occurrence and causes of these defects.

Related Questions

The following information applies to the questions displayed below.]Performance Products Corporation makes two products, titanium Rims and Posts. Data regarding the two products follow:DirectLabor-Hoursper unit AnnualProductionRims 0.30 26,000 unitsPosts 0.50 70,000 unitsAdditional information about the company follows:Rims require $15 in direct materials per unit, and Posts require $11.The direct labor wage rate is $15 per hour.Rims are more complex to manufacture than Posts and they require special equipment.The ABC system has the following activity cost pools:Estimated ActivityActivity Cost Pool Activity Measure EstimatedOverheadCost Rims Posts TotalMachine setups Number of setups $ 32,900 60 140 200Special processing Machine-hours $114,800 4,000 0 4,000General factory Direct labor-hours $1,404,000 6,000 72,000 78,000c.A security guard patrols the company grounds after normal working hours.d.Purchase orders are issued for materials to be used in production.e.Modifications are made to product designs.f.New employees are hired by the personnel office.g.Machine settings are changed between batches of different products.h.Parts inventories are maintained in the storeroom. (Each product requires its own unique parts.)i. Insurance costs are incurred on theRequired:1. Compute the activity rate for each activity cost pool. (Round your answers to 2 decimal places.)Activity Cost Pool Activity RateMachine setups per setupSpecial processing per MHGeneral factory per DLHcompanyâs2. Determine the unit product cost of each product according to the ABC system. (Do not round intermediate calculations. Round your final answers to 2 decimal places.)Unit product cost of Rims Unit product cost of Posts
Chuck, a single taxpayer, earns $75,000 in taxable income and $10,000 in interest from an investment in City of Heflin bonds. (Use the US tax rate schedule)Required:a. If Chuck earns an additional $40,000 of taxable income, what is his marginal tax rate on this income?b. What is his marginal rate if, instead, he had $40,000 of additional deductions?
The records of Cullumber’s Boutique report the following data for the month of April. Sales revenue $106,300 Purchases (at cost) $51,500 Sales returns 2,100 Purchases (at sales price) 88,500 Markups 10,100 Purchase returns (at cost) 2,100 Markup cancellations 1,700 Purchase returns (at sales price) 3,000 Markdowns 9,800 Beginning inventory (at cost) 17,564 Markdown cancellations 2,900 Beginning inventory (at sales price) 42,500 Freight on purchases 2,600. Compute the ending inventory by the conventional retail inventory method.
Metalcrafters made a contract to design a new earth-moving vehicle for Lamar Highway Construction Co. Metalcrafters was depending on the genius of Samet, the head of its research department, to design a new product. Shortly after the contract was made between Metalcrafters and Lamar, Samet was killed in an automobile accident. Metalcrafters was not able to design the product without Samet. Lamar sued Metalcrafters for damages for breach of the contract. Metalcrafters claimed that the contract was discharged by Samet’s death. Is it correct?
The plant union is negotiating with the Eagle Company, which is on the verge of bankruptcy. Eagle has offered to pay for the employees' hospitaliztion insurance in exchange for a wage reduction. The employees each currently pay premiums of $4,000 a year for their insurance. Which of the following is correct:a. If an employee's wages are reduced by $5,000 and the employee is in the 28% marginal tax bracket, the employee would benefit from the offer.b. If an employee's wages are reduced by $4,000 and the employee is in the 15% marginal tax bracket, the employee would benefit from the offer.c. If an employee's wages are reduced by $6,000 and the employee is in the 35% marginal tax bracket, the employee would benefit from the offer.d. a., b., and c.e. None of these.

Derek, a cash basis, unmarried taxpayer, had $1,580 of state income tax withheld during 2019. Also in 2019, Derek paid $158 that was due when he filed his 2018 state income tax return and made estimated payments of $3,160 towards his 2019 state income tax liability. When Derek files his 2019 Federal income tax return in April 2020, he elects to take the standard deduction, which reduced his taxable income. As a result of overpaying his 2019 state income tax, Derek receives a refund of $1,106 in 2020.How much of the $1,106 will Derek include in his 2020 gross income?

Answers

Answer:

Explanation:

The deductions made as seen were in the year 2019.

If Derek elects to take standard deduction in filling federal income tax return, the amount of refund will not be taxable and not to be included in 2020 gross income

Hence, no tax benefit rule applies as the standard deduction was taken in 2019.

Amount of refund that will be included in 2020 gross income is thus $0

Total spending will equal total output A. after inventory adjustments B. only when total leakages are equal to total injections C. by the end of every year D. only when the sum of saving and investment equals the sum of net taxes and government expenditures E. saving is equal to net taxes

Answers

Answer:

Option D is correct one.

Saving plus net taxes equals planned investment plus government purchases.

Explanation:

Total spending equals total output if and only if leakages are equal to injections—that is, only if the sum of saving and net taxes is equal to the sum of planned investment spending and government purchases.

Answer:

D. only when the sum of saving and investment equals the sum of net taxes and government expenditures

Explanation:

Based on the scenario being said in the question where it is asked that which total spending will equal total, that will happen only when the sum of the savings and investment.

Total spending can only equals total output if and only if leakages will be equal to injections, in other words, only if the sum of saving and net taxes (addition of Saving and Nets) is equal to the sum of planned investment spending and government purchases (addition of planned investment and government purchases.)

Which of the following industries are classified as secondary industries (three correct answers): a. power utilities b. transportation c. beverages d. publishing e. fishing f. mining g. financial services

Answers

Answer:

Beverages, publishing, power utilities

Explanation:

The secondary industry is involved in the conversion of raw materials into goods

The primary industry is involved in the extraction of raw materials from the ground. E.g. fishing ,mining

The tertiary industry is involved in the provision of services. E.g. financial services

I hope my answer helps you

Eaton Tool Company has fixed costs of $266, 600, sells its units for $68, and has variable costs of $37 per unit. a. Compute the break-even point.
b. Ms. Eaton comes up with a new plan to cut fixed costs to $210,000. However, more labor will now be required, which will increase variable costs per unit to $40. The sales price will remain at $68. What is the new break-even point?
c. . Under the new plan, what is likely to happen to profitability at very high volume levels (compared to the old plan)?

a. Profitability will be less
b. Profitability will be more

Answers

Answer:

a. $584,800

b. $510,000

c. Profitability will be more

Explanation:

Contribution Margin = Selling price - variable cost = $68 - $37 = $31

The break-even point is the level of sales at which the business incur no profit no loss.Fixed and variable costs are covered at this level of sales. Use following formula of break-even to calculate the fixed cost.

Break-even point = Fixed cost / Contribution margin ratio

Break-even point = $266,600 / ($31 / $68) = $584,800

Contribution Margin = Selling price - variable cost = $68 - $40 = $28

Break-even point = Fixed cost / Contribution margin ratio

Break-even point = $210,000 / ($28 / $68) = $510,000

As the break-even point is decreases it means the cost of associated with the product is decreased because the selling price remains constant. Although there is an increase in the variable cost but reduction in fixed cost has more effect than increase in variable cost.

Measuring the rate of inflation using a market basket that excludes food and energy prices is preferred by some analysts because this measure, called core inflation, Group of answer choices is more consistent with measures of inflation used in other countries.
fluctuates more than measures of inflation that include food and energy prices.
gives a better measure of ongoing, sustained price changes.
provides a real, rather than a nominal, rate of inflation.

Answers

Answer:

gives a better measure of ongoing, sustained price changes.

Explanation:

In order to measure the market-based rate of inflation that excludes the food and the energy processes are preferred by some economist as the core inflation that is long price trend and is frequent subject to the change as food and energy. As this index is based on the dynamic consumption basket the economic variables are adjusted by the price defoliator.

Assume the spot market exchange rate for $1 is currently A$1.1904. The expected inflation rate is 3.3 percent in Australia compared to the U.S. rate of 2.8 percent. What is the expected exchange rate one year from now if relative purchasing power parity exists?a. $1.1844
b. $1.2062
c. $1.1964
d. $1.2286

Answers

Answer: c. $1.1964

Explanation:

The Expected Rate is calculated as follows,

Expected Rate = ((1+ Australia inflation rate)/(1+ U.S inflation rate)) *spot rate

Plugging in the figures therefore we will have,

Expected Rate = ((1+0.033) / (1 + 0.028)) * 1.1904

Expected Rate = $1.1964

$1.1964 is the expected exchange rate one year from now if relative purchasing power parity exists.

Answer:

Expected exchange rate $1 = A$1.1962

Explanation:

The purchasing power parity theory states the future spot rate and and he current spot exchange rate between two currencies can be linked to the relative inflation rate between the two currencies. This also known as the law of one price.

The model is given as follows:

S = So× (1+Fc)/(1+Fh)

Fc - inflation rate in Australia - 3.3

Fh- Inflation rate in the US- 2.8

S- Future spot rate- ?

So- Current spot rate- A$1.1904

Expected exchange rate one year from now

= 1.1904× (1.033)/(1.028)

= 1.19618

= A$1.1962

Other Questions

2. Alternative explanations of wage disparities Suppose that a labor economist claims that recipients of economics Ph.D.s gain little in terms of acquired productive skills from their graduate studies but that, instead, the degree simply reflects a high level of inherent mathematical ability. Which one of the following characterizes the labor economist's perspective on the link between education and wages?A. Compensating differentialsB. Human capitalC. SignalingD. The superstar phenomenonA famous rapper has earned enormous sums of money by supplying creative music to millions of fans. Which of the following statements characterize this market in which some earn astronomical incomes while others (who may have similar talent) earn very little? Check all that apply.A. Because of technology, his music is essentially a public goodB. The best recording artists have high levels of human capitalC. The best recording artists earn dramatically more than good or mediocre artistsD. Customers in this type of market prefer having twice as much of a good from a recording artist half as talented as the superstarE. Nearly all customers in the market desire the good supplied by the superstar.

QRT Software creates and distributes inventory control software. The heart of QRT Software is a small group of product managers who work with a number of external companies. One company develops the code, another is responsible for marketing, a third for quality control, and a fourth for distribution. Here is the organizational chart showing the structure or departmentalization for QRT Software.1. CEO2. Tools3. Compost4. Sales5. Manufacturing6. Accounting7. Sales8. Manufacturing9. Accounting

Production estimates for August for Jay Company are as follows: Estimated inventory (units), August 1 12,000 Desired inventory (units), August 31 9,000 Expected sales volume (units), August 75,000 For each unit produced, the direct materials requirements are as follows: Material A ($5 per lb.) 3.0 lbs. Material B ($18 per lb.) 0.5 lb. The total direct materials purchases (assuming no beginning or ending inventory of material) of Materials A and B required for August production is ______.a.$1,170,000 for A; $702,000 for B b.$1,080,000 for A; $1,296,000 for B c.$1,080,000 for A; $648,000 for B d.$1,125,000 for A; $675,000 for B

Shen has plans to go to an opera and already has a $100 nonrefundable, nonexchangeable, and nontransferable ticket. Now Valerie, whom Shen has wanted to date for a long time, asks him to a party. Shen would prefer to go to the party with Valerie and forgo the opera, but he doesn't want to waste the $100 he spent on the opera ticket. From the perspective of an economist, if Van decides to go to the party with Amy, what has he just done?1. Incorrectly allowed a sunk cost to influence his decision2. Made a choice that was not optimal3 Correctly ignored a sunk cost