The VP of Customer Experience at an international hotel chain is constantly looking for ways to improve customer service, whether it be at check-in, room service, concierge services, check-out, etc. This is important because customers generally evaluate companies and brands based on _________

Answers

Answer 1
Answer:

Answer:

The correct answer is Points of interaction.

Explanation:

The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).

If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.

On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.

Answer 2
Answer:

Final answer:

Companies and brands are often evaluated by customers based on their reputation. Good reputation, often built through positive customer experience and recommendations, allows businesses to charge higher prices for assured quality. An example of this is a well-established grocery store versus a temporary stand at a farmer's market.

Explanation:

The customers generally evaluate companies and brands based on their reputation. Establishing a good reputation is of paramount importance as it contributes significantly to customer confidence in the company's products or services, and it may even allow the company to charge a higher price due to the assured quality.

For example, consider a well-established grocery store with a good reputation. This store can often charge a higher price than a temporary stand at a local farmer's market where the buyer may never see the seller again. The reliable quality and service associated with the reputation of the well-established grocery store justify the price difference for most customers.

It's important to note that a company's reputation is often built through repeat customers and their recommendations, which are directly influenced by the customer experience.

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List
three impulse goods that you or someone you know has purchased

Answers

Impulse goods refer to any items or goods that you or someone bought without the planning of buying it.
=> Candy mint – Upon paying in the counter, I saw a candy mint near the cashier and I bought it.
=> Chocolate – I saw a chocolate and I find it tasty so I bought it.
=> News Paper – while I was waiting for my name to be called, I saw a man selling a newspaper and I decided to bought it right away.





Ray, a manager at Senzel Inc., wants to implement a new software in the company's processes. This software will help him monitor the productivity of his employees more effectively. However, before implementing the change, he discusses it with lower-level managers to understand the effect it will have on the internal environment of the company. Ray is primarily utilizing ________ skills in this scenario.A. empowering
B. recognizing
C. consulting
D. developing

Answers

Answer:

C . Consulting

Explanation:

Ray, a manager at Senzel Inc. is utilizing consulting skills.

The lower-level managers he discusses with in order to understand the effect the software will have on the internal environment of the company refers to the CONSULTANT in this scenario.

Consulting can be defined as the process of giving advice or seeking the help of professionals regarding a particular subject in a specific field.

Consulting means to engage in the business of giving advice to professionals in a particular field.

Consulting is the act of helping people to solve problems of moving from their current level to their desired level.

A consultant refers to a professional who renders the service of giving advice to people in a particular field mostly in exchange for a fee.

Ed, an employee of the Natural Color Company, suffered from a rare disease that was very expensive to treat. The local media ran several stories about Ed’s problems, and the family created a website that generated more than $10,000 in gifts from individuals to help pay the medical bills. Ed’s employer provided hospital and medical insurance for its employees, but the policy did not cover Ed’s illness. When it became apparent that Ed could not pay all of his medical expenses, the hospital canceled the $25,000 Ed owed at the time of his death. After Ed’s death, his former employer paid Ed’s widow $12,000 in "her time of need." Ed’s widow also collected $50,000 on a group term life insurance policy paid for by Ed’s employer. What are Ed’s and his widow’s gross income?

Answers

Answer:

Ed and his Widow's Gross Income is:

$97,000

Explanation:

a) Data and Calculations:

Gifts from individuals     $10,000

Medical expense offset  25,000

Time of need pay             12,000

Group life insurance       50,000

Gross income               $97,000

b) Ed and his widow's gross income is $97,000.  It is the sum of  all forms of earnings before any deductions or taxes. The gross income is higher than the net income, which is defined as the gross income minus taxes and other deductions.

Final answer:

Ed's gross income includes the gifts and life insurance payout, but not the support received by his widow.

Explanation:

Ed's gross income includes the $10,000 in gifts from individuals and the $50,000 collected on the group term life insurance policy. These amounts are considered taxable income. The $12,000 paid to Ed's widow in her time of need is not considered gross income because it can be classified as a gift or as support received on account of the marital relationship.

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Arman sets the goal for his sales team to increase revenue by 40%. Which main function of a manager does this demonstrate?

Answers

the main function that demonstrated by Arman is : Planning

In this step, Arman hasn't yet started how to achieve that goal. But he's already decided the benchmark for his team and started to formed various strategies that they can do

hope this helps

Which of the following refers to business activities that change the accounting equation?A) transactions
B) liabilities
C) purchases
D) on account

Answers

Business exercises that modify the accounting equation are alluded to as transactions. Subsequently, choice (A) is exact response.

These are the essential monetary occasions that influence an organization's monetary position and are kept in its bookkeeping records. Transactions include changes in resources, liabilities, and value, and they are the reason for staying with track of a's monetary presentation and position.

Liabilities, buys, and on account - are connected terms, however they are not the particular term that includes a wide range of business exercises that influence the accounting condition.

Consequently, choice (A) is precise response.

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Answer:

A

Explanation:

Mark is an excellent cook. He does not have any formal training but learned to cook by following the recipes of several famous chefs and his mom. Every weekend, he invites friends over for dinner so he can try new dishes and get honest feedback from his friends. Mark wants to start his own restaurant someday because he thinks he would be successful and become wealthy. Which of Adam Smith’s ideas made Mark think of starting a restaurant?invisible hand
self-interest
competition
laissez-faire

Answers

Self-interest...........

Answer:

Self-interest

Explanation:

This is 100% the right answer because I got this question on a test and this was correct.

~Please mark me brainliest :)