Contacting customers after a sale to reassure them that they made the right decision is intended to offset cognitive dissonance. This is a psychological discomfort resulting from a conflict between behavior and belief. Businesses try to alleviate this by confirming that the customer's purchase was a good decision.
When businesses contact customers after a sale to reassure them that they made the right decision, they are aiming to offset cognitive dissonance. Cognitive dissonance comes from the psychological discomfort or the conflict between a person's behavior and belief. For example, in the context of a purchase, a customer might believe that a product is of excellent quality and thus decide to buy it, but after the purchase, doubts may arise about whether it truly meets the expectations or not.
In some cases, the information about the product or service may be unclear or imperfect, feeding into this dissonance. In such a situation, a business's effort to reassure the customer helps to align the customers' behavior (buying the product or service) and their attitudes or beliefs (the feeling that the product or service is as good as they initially believed).
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Answer:
B
Explanation:
Its simple and correct
Answer:
It's true
Explanation:
Quality as compliance is a concept of quality based on the product, whose main objective is to meet a set of characteristics that can be measured and established by the manufacturer to satisfy the customer, which implies a technical concept of quality.
The concept would be admissible when it is easy and possible to correctly identify the specifications. The main advantages:
• Ease of measurement
• It forces management to disaggregate all the components of the product, in order to establish the quality parameters.
• It is useful to clarify the responsibilities as operators and supervisors
• Efficiency improvement
However, it also has some drawbacks:
• It is oriented towards the product, towards internal efficiency (not towards the customer).
• A continuous redefinition of specifications
A "stereotype" is a general belief about a person or group of people that may not be true.
In social psychology, a stereotype is an over-summed up belief about a specific classification of people. Stereotypes are summed up on the grounds that one accept that the generalization is valid for every distinctive individual in the category. While such speculations might be helpful when settling on fast choices, they might be incorrect when connected to specific individuals. Stereotypes energize prejudice and may emerge for various reasons.
ANSWER: There are many ways how entrepreneurs benefit the economy. Few of them are
1) Create Jobs: Entrepreneurs create jobs in the community. When someone opens a new business or expands his new business, he will need human resource to help him to do his works.
2) Wealth Creation: Entrepreneurs pool in their own money and attract investment from lenders, banks and other investors. This mobilizes public wealth.
3) Exports: Entrepreneurs after growing in their businesses will want to export their products as a part of extending their market. This will help gain foreign currency in the country.
Answer:
Explanation:
a set of various licenses that allow people to share their copyrighted work to be copied, edited, built upon